{"id":438,"date":"2025-11-17T00:28:10","date_gmt":"2025-11-17T00:28:10","guid":{"rendered":"https:\/\/zenivia.tech\/blog\/?p=438"},"modified":"2025-11-17T00:28:11","modified_gmt":"2025-11-17T00:28:11","slug":"hostaway-management-solution-all-in-one-for-short-term-hire","status":"publish","type":"post","link":"https:\/\/zenivia.tech\/blog\/en\/hostaway-management-solution-all-in-one-for-short-term-hire\/","title":{"rendered":"Hostaway management solution all-in-one for short-term hire"},"content":{"rendered":"\n<p style=\"font-size:16px\">Hostaway is a SaaS platform all-in-one, born in 2015, aimed at professionals of the short-term rental<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Depuis%20son%20lancement%20en%202015%2C,aujourd%E2%80%99hui%20de%20notre%20solution\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p style=\"font-size:16px\">It combines a PMS (Property Management System), a channel manager and a CRM communication. Specifically, you can manage all your ads (Airbnb, Booking.com, etc), your schedule and your finances from a single interface. For example, Hostaway provides a centralized dashboard to monitor, at a glance, bookings and performance of the set of properties<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Un%20syst%C3%A8me%20tout,immobili%C3%A8re%20et%20channel%20manager\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p style=\"font-size:16px\">This global view, shown below, using the conciergeries to control the whole of their activity :<\/p>\n\n\n\n<p style=\"font-size:16px\"><em>Figure : Interface Hostaway \u2013 dash single bookings and key analyses<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Un%20syst%C3%A8me%20tout,immobili%C3%A8re%20et%20channel%20manager\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/em>.<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:32px\"><strong>Main features<\/strong><\/h2>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:16px\">Hostaway offers many key features to automate the rental management :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>Property management <\/strong>: a complete system of real estate management integrated channel manager. You can create and update your listings on Airbnb, Booking.com, Vrbo (Abritel), Expedia, Marriott<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">. The schedules reservation can be synced automatically to avoid double-bookings.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>Um, and automation of communication<\/strong> : a unified inbox centralizes all received messages (Airbnb, Booking, e-mail, etc). You can set up <strong>automatic messages to<\/strong> pre-registered e-mails welcome, reminders of arrival, direction of departure, requests, notices, etc) that are triggered by the events of booking<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">Notifications can be sent by SMS or WhatsApp directly from the interface<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=SMS%20%26%20WhatsApp\" target=\"_blank\" rel=\"noreferrer noopener\"> dedicated<\/a><\/p>\n\n\n\n<p style=\"font-size:16px\">The example below shows the um Hostaway where it manages the exchanges travellers (e-mails, SMS, WhatsApp) and reminders automated :<\/p>\n\n\n\n<p style=\"font-size:16px\"><em>Figure : um Hostaway \u2013 follow-up messages to customers and SMS\/WhatsApp associates<\/em><\/p>\n\n\n\n<p><em>.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>Analysis &amp; reporting<\/strong> : Hostaway offers financial reports and detailed statistics (occupancy rates, income per month, performance by channel, etc)<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Analyse%20du%20taux%20d%27occupation\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">You can generate <strong>dashboards, financial<\/strong> , custom, and view key metrics in real-time. The platform also integrates <strong>dynamic pricing<\/strong> (via API integration to external tools), to automatically adjust the price according to demand and seasonality<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Analyse%20du%20taux%20d%27occupation\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>Task automation<\/strong> : all routine operations can be automated. For example, Hostaway automatically plans the regulation of the security deposit, the sending of invoices or payments<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Outils%20d%27Automatisation\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">The creation and assignment of tasks (cleaning, maintenance, check-out) can also be managed in the tool, simplifying the coordination of your team of caretakers. The image below illustrates the capabilities of<strong>artificial intelligence and automation<\/strong> :<\/p>\n\n\n\n<p style=\"font-size:16px\"><em>Figure : dynamic Pricing and automation in Hostaway \u2013 interface price optimization and management, and automated messages to customers<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>Site direct booking &amp; marketing<\/strong> : Hostaway provides a constructor booking site, easy to configure<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Site%20de%20r%C3%A9servation\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">In a few minutes, you get a website, responsive web where customers book direct, no fees. You can also manage coupons, promotional custom and integrate a widget reservation on a WordPress\/Wix<\/p>\n\n\n\n<p style=\"font-size:16px\"><strong>Integrations and open APIS<\/strong> : Hostaway integrates with many third-party tools (locks, connected home automation, cleaning services, etc). Its open API allows you to connect other software (accounting, CRM, tools, pricing, etc) to extend its capabilities<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>Rates<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:16px\">Hostaway is not offering tariff formula standardized or version freemium. The pricing is <strong>subject to quote<\/strong>, modulated in function of the size of your portfolio of slots and the modules used<a href=\"https:\/\/www.hostaway.com\/fr\/pricing\/#:~:text=Combien%20co%C3%BBte%20Hostaway%20%3F\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p style=\"font-size:16px\">In practice, the price of your monthly or annual increases with the number of managed properties. The basic features (PMS, channel manager, e-mail, reports) are included, while some of the optional services (dynamic pricing external, locks, intelligent, insurance, etc) may be charged separately<a href=\"https:\/\/www.hostaway.com\/fr\/pricing\/#:~:text=Combien%20co%C3%BBte%20Hostaway%20%3F\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p style=\"font-size:16px\">Note that there is <strong>no free trial<\/strong> ; any request involves a demonstration and a custom quote<\/p>\n\n\n\n<p style=\"font-size:16px\">Several users report that the cost can be high for small portfolios, but that it is justified by the functional richness<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>Advantages and disadvantages<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:16px\">The advantage of Hostaway is a complete solution and reliable, perfectly suited to the professional managers of holiday rentals<a href=\"https:\/\/www.capterra.com\/p\/152433\/Hostaway\/reviews\/?page=4#:~:text=Positive%20icon%20Pros\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p style=\"font-size:16px\">It brings together in one tool, the PMS, channel manager, the client e-mail and analysis tools, which greatly simplifies the operation. The platform supports all the major channels (Airbnb, Booking, Vrbo, Expedia&#8230;) and even offers a site of direct booking.<\/p>\n\n\n\n<p style=\"font-size:16px\">Integrated automation (messages, payments, tasks, billing, etc) saves a considerable amount of time. The mobile interface, which scored well and the 24\/7 support (English) are also appreciated.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>The inconv\u00e9niant<\/strong> main obstacle is the cost for small structures<a href=\"https:\/\/www.capterra.com\/p\/152433\/Hostaway\/reviews\/?page=4#:~:text=Le%20logiciel%20Hostaway%20est%20vraiment,la%20gestion%20de%20location%20saisonni%C3%A8re\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">The absence of free trial and pricing custom require to go through a commercial meeting. The system may appear complex to take in hand the beginning, especially for the teams without experience PMS. Finally, some specific integration (dynamic pricing, locks, connected, third-party API) are available only through paying, or through Zapier.<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>Targeted users<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:16px\">Hostaway is intended primarily for conciergeries professional and managers of agencies for short-term rentals, as well as to host multi-ad with multiple housing<a href=\"https:\/\/www.hostaway.com\/fr\/features\/#:~:text=Depuis%20son%20lancement%20en%202015%2C,aujourd%E2%80%99hui%20de%20notre%20solution\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a> The platform evolves from a small portfolio (some properties) up to the big owners or networks of concierges, some customers operate up to 1 000 goods. It is less suitable for individuals or very small hire companies seeking low-cost solutions. In summary, Hostaway is chosen by thousands of managers of short-term rentals, &#8216; which want a centralized and scalable solution<\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>Zenivia the complement of the software Hostaway<\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:16px\"><em>Zenivia<\/em> is a communications platform for multichannel customer, specialized in the automation of exchange via WhatsApp, SMS, web chat, etc, It is not a substitute Hostaway, but it perfectly complements. Concretely one can connect Hostaway to Zenivia (via API or Zapier) to enhance the management of the messages :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\"><strong>Automated Messages advanced<\/strong> : Zenivia allows you to create scenarios of pre-defined messages. For example, when a reservation is confirmed in Hostaway, Zenivia can automatically send a SMS\/WhatsApp welcome contain access codes or instructions of arrival. The tool has many templates (reception, check-in, check-out, customer satisfaction surveys, promotions, etc), which guarantee that &#8216; customers will have the information they need without relying on an agent &#8216;<a href=\"https:\/\/www.zenvia.com\/en\/blog\/respond-instantly-via-whatsapp-with-sirena-automatic-replies\/#:~:text=We%20created%20automatic%20messages%20that,set\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">In other words, it automates &#8216;the tasks that are repetitive and time-consuming&#8217; to release your team.<\/p>\n\n\n\n<p style=\"font-size:16px\">This means that the events Hostaway (new booking, check-in, reported issues, etc) become triggers for Zenivia : it manages the customer relationship (sending reminders, upsells, promotions, confirmations) streaming.<\/p>\n\n\n\n<p style=\"font-size:16px\">In summary, Hostaway centralizes and automates the operational management (announcements, calendars, payments, etc) while Zenivia takes care of the aspect of conversational and customer relationship. Their combination offers an experience 24\/7 to travelers (with messages proactive and intelligent cat) while offloading the janitors repetitive tasks.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"faq-section my-4 p-4 bg-white rounded-lg shadow-md\">\n    <div class=\"faq-question flex justify-between items-center cursor-pointer p-4 bg-white\">\n        <h3 class=\"text-xl font-semibold bg-white\">What is Hostaway? \n<\/h3>\n        <span class=\"faq-icon text-2xl font-bold\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer p-4 bg-white\">\n        <p>It is rental management software that combines PMS, channel manager and customer CRM. It allows you to manage all bookings and operations from a single tool.\n<\/p>\n    <\/div>\n\n    <div class=\"faq-question flex justify-between items-center cursor-pointer p-4 bg-white\">\n        <h3 class=\"text-xl font-semibold bg-white\">What key features does it offer? <\/h3>\n        <span class=\"faq-icon text-2xl font-bold\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer p-4 bg-white\">\n        <p>Among the main ones: multi-platform synchronisation (Airbnb, Booking.com, Vrbo, Expedia, etc.), unified inbox (emails\/SMS\/WhatsApp) and automatic messages to customers, financial reports and analysis dashboards, automated task and payment management, and even a direct booking site.\n<\/p>\n    <\/div>\n\n    <div class=\"faq-question flex justify-between items-center cursor-pointer p-4 bg-white\">\n        <h3 class=\"text-xl font-semibold bg-white\">Which channels are supported? \n<\/h3>\n        <span class=\"faq-icon text-2xl font-bold\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer p-4 bg-white\">\n        <p>Hostaway connects natively to all major OTAs: Airbnb, Abritel (Vrbo), Booking.com, Expedia and even Google Vacation Rentals and Marriott Homes &#038; Villas. It also manages direct bookings via its website or widgets, as well as offline channels depending on the integrations chosen.<\/p>\n    <\/div>\n\n    <div class=\"faq-question flex justify-between items-center cursor-pointer p-4 bg-white\">\n        <h3 class=\"text-xl font-semibold bg-white\">How much does Hostaway cost? Is there a free trial? <\/h3>\n        <span class=\"faq-icon text-2xl font-bold\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer p-4 bg-white\">\n        <p>Hostaway does not offer fixed prices or free trials. Rates are negotiated on a case-by-case basis depending on the number of properties and the options chosen. All customers benefit from the same comprehensive platform, but certain features (dynamic pricing, additional modules) may incur additional costs. Implementation generally requires a sales demo to obtain a personalised quote.\n<\/p>\n    <\/div>\n\n    <div class=\"faq-question flex justify-between items-center cursor-pointer p-4 bg-white\">\n        <h3 class=\"text-xl font-semibold bg-white\">Are Zenivia and Hostaway compatible? \n<\/h3>\n        <span class=\"faq-icon text-2xl font-bold\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer p-4 bg-white\">\n        <p>Yes. Zenivia is an external service for automating customer communication (WhatsApp, SMS, etc.). It integrates with Hostaway via Zapier or API: for example, Hostaway sends a signal (\u2018trigger\u2019) when a booking is made, and Zenivia then sends an automated message to the traveller. The two tools complement each other: Hostaway manages bookings and operations, while Zenivia manages the proactive sending of messages to customers.\n<\/p>\n    <\/div>\n<div class=\"faq-question flex justify-between items-center cursor-pointer p-4 bg-white\">\n        <h3 class=\"text-xl font-semibold bg-white\">Is Hostaway suitable for small concierge services?\n<\/h3>\n        <span class=\"faq-icon text-2xl font-bold\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer p-4 bg-white\">\n        <p>Hostaway is particularly useful for professional managers or medium to large concierge services. It may be overkill for occasional lettors. However, for those who manage multiple properties, the investment is justified by the time savings and centralisation it offers.\n<\/p>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hostaway is a SaaS platform all-in-one, born in 2015, aimed at professionals of the short-term rental It combines a PMS (Property Management System), a channel manager and a CRM communication. Specifically, you can manage all your ads (Airbnb, Booking.com, etc), your schedule and your finances from a single interface. For example, Hostaway provides a centralized [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hostaway management solution all-in-one for short-term hire<\/title>\n<meta name=\"description\" content=\"%Hostaway is a SaaS platform all-in-one, born in 2015, aimed at professionals of the short-term rental It combines a PMS (Property Management System), a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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