Hostaway management solution all-in-one for short-term hire

It combines a PMS (Property Management System), a channel manager and a CRM communication. Specifically, you can manage all your ads (Airbnb, Booking.com, etc), your schedule and your finances from a single interface. For example, Hostaway provides a centralized dashboard to monitor, at a glance, bookings and performance of the set of properties

This global view, shown below, using the conciergeries to control the whole of their activity :

Figure : Interface Hostaway – dash single bookings and key analyses.

Main features

Hostaway offers many key features to automate the rental management :

• Property management : a complete system of real estate management integrated channel manager. You can create and update your listings on Airbnb, Booking.com, Vrbo (Abritel), Expedia, Marriott

. The schedules reservation can be synced automatically to avoid double-bookings.

• Um, and automation of communication : a unified inbox centralizes all received messages (Airbnb, Booking, e-mail, etc). You can set up automatic messages to pre-registered e-mails welcome, reminders of arrival, direction of departure, requests, notices, etc) that are triggered by the events of booking

Notifications can be sent by SMS or WhatsApp directly from the interface dedicated

The example below shows the um Hostaway where it manages the exchanges travellers (e-mails, SMS, WhatsApp) and reminders automated :

Figure : um Hostaway – follow-up messages to customers and SMS/WhatsApp associates

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• Analysis & reporting : Hostaway offers financial reports and detailed statistics (occupancy rates, income per month, performance by channel, etc)

You can generate dashboards, financial , custom, and view key metrics in real-time. The platform also integrates dynamic pricing (via API integration to external tools), to automatically adjust the price according to demand and seasonality

• Task automation : all routine operations can be automated. For example, Hostaway automatically plans the regulation of the security deposit, the sending of invoices or payments

The creation and assignment of tasks (cleaning, maintenance, check-out) can also be managed in the tool, simplifying the coordination of your team of caretakers. The image below illustrates the capabilities ofartificial intelligence and automation :

Figure : dynamic Pricing and automation in Hostaway – interface price optimization and management, and automated messages to customers

• Site direct booking & marketing : Hostaway provides a constructor booking site, easy to configure

In a few minutes, you get a website, responsive web where customers book direct, no fees. You can also manage coupons, promotional custom and integrate a widget reservation on a WordPress/Wix

Integrations and open APIS : Hostaway integrates with many third-party tools (locks, connected home automation, cleaning services, etc). Its open API allows you to connect other software (accounting, CRM, tools, pricing, etc) to extend its capabilities

Rates

Hostaway is not offering tariff formula standardized or version freemium. The pricing is subject to quote, modulated in function of the size of your portfolio of slots and the modules used

In practice, the price of your monthly or annual increases with the number of managed properties. The basic features (PMS, channel manager, e-mail, reports) are included, while some of the optional services (dynamic pricing external, locks, intelligent, insurance, etc) may be charged separately

Note that there is no free trial ; any request involves a demonstration and a custom quote

Several users report that the cost can be high for small portfolios, but that it is justified by the functional richness

Advantages and disadvantages

The advantage of Hostaway is a complete solution and reliable, perfectly suited to the professional managers of holiday rentals

It brings together in one tool, the PMS, channel manager, the client e-mail and analysis tools, which greatly simplifies the operation. The platform supports all the major channels (Airbnb, Booking, Vrbo, Expedia…) and even offers a site of direct booking.

Integrated automation (messages, payments, tasks, billing, etc) saves a considerable amount of time. The mobile interface, which scored well and the 24/7 support (English) are also appreciated.

• The inconvéniant main obstacle is the cost for small structures

The absence of free trial and pricing custom require to go through a commercial meeting. The system may appear complex to take in hand the beginning, especially for the teams without experience PMS. Finally, some specific integration (dynamic pricing, locks, connected, third-party API) are available only through paying, or through Zapier.

Targeted users

Hostaway is intended primarily for conciergeries professional and managers of agencies for short-term rentals, as well as to host multi-ad with multiple housing The platform evolves from a small portfolio (some properties) up to the big owners or networks of concierges, some customers operate up to 1 000 goods. It is less suitable for individuals or very small hire companies seeking low-cost solutions. In summary, Hostaway is chosen by thousands of managers of short-term rentals, ‘ which want a centralized and scalable solution

Zenivia the complement of the software Hostaway

Zenivia is a communications platform for multichannel customer, specialized in the automation of exchange via WhatsApp, SMS, web chat, etc, It is not a substitute Hostaway, but it perfectly complements. Concretely one can connect Hostaway to Zenivia (via API or Zapier) to enhance the management of the messages :

• Automated Messages advanced : Zenivia allows you to create scenarios of pre-defined messages. For example, when a reservation is confirmed in Hostaway, Zenivia can automatically send a SMS/WhatsApp welcome contain access codes or instructions of arrival. The tool has many templates (reception, check-in, check-out, customer satisfaction surveys, promotions, etc), which guarantee that ‘ customers will have the information they need without relying on an agent ‘.

In other words, it automates ‘the tasks that are repetitive and time-consuming’ to release your team.

This means that the events Hostaway (new booking, check-in, reported issues, etc) become triggers for Zenivia : it manages the customer relationship (sending reminders, upsells, promotions, confirmations) streaming.

In summary, Hostaway centralizes and automates the operational management (announcements, calendars, payments, etc) while Zenivia takes care of the aspect of conversational and customer relationship. Their combination offers an experience 24/7 to travelers (with messages proactive and intelligent cat) while offloading the janitors repetitive tasks.