The booking concierge for short-term rentals : control the flow, reduce friction

Synchronize calendars, and eliminate the overbooking

As soon as a property is broadcast on multiple platforms (Airbnb, Booking, Abritel/Vrbo, direct site), the availability and must be updated in real time. The safest solution is to use a channel manager who pushes the closures and rates to each channel and the transfer of confirmed bookings in a single schedule. This avoids the double sales, aligns the conditions (min. of nights, cancellation policies) and we keep a vision reliable stocks.

PMS & channel manager, the winning duo

A PMS (Property Management System) for centralized reservations, customer records, invoices, tasks, housekeeping/maintenance, and reports. Number of PMS boarded a channel manager or connect to it in native (e.g. Hostaway, Beds24, Smoobu, Lodgify).

The process of your ‘reservation’ of end-to-end

A simple flow and robust prevents 80 % of the incidents :

Post-stay → invoice to be, seeking advice, closing the folder and reporting.

Demand/lead → quick reply, info is clear, quotation if direct channel.

Confirmation → synchro instant calendars, folder creation, payment/deposit according to policy.

Pre-stay → scheduled messages : summary, guide, access codes, payment details remaining.

Stay → 24/7 support, management of change (late arrivals, extra time).

Automate communication without losing the human

The same questions often return with schedules, access, Wi-Fi, parking, lockers, local recommendations. Schedule scenarios of shipment (after confirmation, J-3, J-1, the eve of the departure, J+1) and models multilingual. On case-sensitive (disputes, failures), keep a manual validation. Result : fast responses and consistent, and a team focus on the exceptions.

Internal Coordination and quality of service

Each reservation must automatically generate the operational tasks : niche cleaning, quality control, preparation machine/supplies, keys or programming of the smart-lock. Connect these tasks to the schedule to view expenses and time, and add checklists that are simple to limit the oversights.

How Zenivia thins booking

Zenivia is the assistant IA-mail thought to the conciergeries LCD. It connects to your PMS/channel, centralizes all exchanges and supports up to 90 % of the messages 24/7, in the language of the traveler.

Whenever a reservation happens or changes, Zenivia :

fits your brand and allows you to select auto or semi-auto validation (one-click).
You gain reactivity, avoid the back-and-forth, and secure experience even before the arrival.

sends confirmation and summary with the right variables (dates, addresses, policy) ;

program messages are pre-permit (access, codes, digital guide, QR Wi-Fi) and the payment reminders, if necessary ;

responds instantaneously to recurring issues and alert the team only on complex cases or emergencies ;

Conclusion

The booking is no longer a simple ‘schedule’ : it is a complete chain which connects commercial, operations and customer relationship. By combining PMS + channel manager + messaging automated with Zenivia, you can secure the stocks, accélèrez exchanges and offer a crystal-clear experience of end-to-end.
Want to lighten your teams and increase your conversion rates ? Test Zenivia.