Automatic message trump for the conciergeries short-term rental

The key benefits of e-mail automatic

Saving time with automation exchange releases many hours of manual work. By configuring templates, and triggers (e.g. : automatic delivery after the reservation), the concierge eliminates the problem of writing each response in the hand. It finds and save significant time and administrative burden reduced

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• The availability 24h/24 – 7j/7 with automation, or a wizard, IA, your customer service is active at all hours, even at night and on the weekends. Travelers instantly receive a response even outside office hours.

The platform or chatbot supports up to 80 % of the requests recurrent and does not need to sleep

• The improved customer experience and timely responses to neat strengthen the satisfaction of travellers. Custom messages (welcome, guide, etc), and the constancy of your give an impression of high-end service. By automating the communications key, it improves the fluidity of the stay and it gets more positive reviews

With the reduction of mental workload repetitive tasks (management, confirmations, instructions, frequently asked questions) are delegated to the system. The concierge team can focus on complex cases, and strategic. The IA supports up to 80 % of the interactions are basic, which reduces strongly the workload of managers.

THE consistency of responses that always follow the same format and the same tone, without omission or inconsistency. Automatic replies are developed depending on the style of the conciergerie (greeting, signature, level of language), which maintains consistent communication with clients.

General operation of the automatic message

The automatic message is based on two main mechanisms. On the one hand, message templates (or templates) are programmed to be sent automatically at key moments : booking confirmation, instructions for check-in, a reminder of departure, etc, For example, a type system PMS or a management tool to automatically send a welcome e-mail just after the reservation is made, then a reminder the day before your arrival, and a message of thanks after the start. These predefined messages to avoid to manually redo the same instructions or information for each traveller.

On the other hand, artificial intelligence (AI) may intervene to manage the incoming messages non-standard. Thanks to chatbots AI, frequently asked questions are analyzed and processed in real-time. The AI learns from past conversations, and offers personalized responses and natural, even for applications not covered by the static model. Concretely, when the passenger sends a message, the system categorizes and instantaneously sends the response, with access code, information on Wi-Fi, local recommendations, etc, or prevents the team from the complicated situation. This intelligence allows you to do more to monitor the inbox 24h/24 and to offer an automatic response almost instantly to queries recurring

The messages can be classified and sent automatically. For example :

The follow-up post-stay and messages of thanks after the departure, inviting the guest to leave a review. This type of automated message boosts the positive feedback and improves your online reputation.

Reservation Confirmation is automatic message when a new booking is confirmed, to thank and reassure the tenant.

Instructions for arrival/departure and sending off a few days prior to arrival with address, access code or the procedure of recovery of the key, and instructions starting on the day of checkout.

Practical information and local recommendations and sending tips on the Wi-Fi, facilities, parking, as well as suggestions for restaurants and activities nearby.

Emergencies and requests for exceptional souvenir automatic alerts in the event of a problem (crash, noise, health emergency) so that the team can intervene quickly. The ‘smart notifications’ to prevent the managers only when an application requires human action.

Zenivia : messaging automated conciergeries LCD

Among the solutions on the market, Zenivia stands out as an e-mail 100 % oriented conciergeries short-term rentals. The platform looks like ‘ messaging, automated conciergeries of short term rentals that revolutionizes the communication with the travelers ‘. According to Zenivia, customers save an average of 2 hours per day through automation. Zenivia integrates all of the channels and existing tools :

• The centralization mutual groups all the messages (Airbnb, Booking, Abritel, WhatsApp…) in a single dashboard, to change the interface.
• Zenivia connects to your Property Management System (Airbnb, Booking, Guesty, etc) and automatically syncs your data to reservations and housing.
• The AI of Zenivia learns the tone and identity of your concierge, to restore natural responses and consistent.

You can enable or disable each auto reply in one click, and even proofread it before sending it if you want it (full control).

• With the multi-lingual platform detects the language of the traveler and answers in more than 20 languages, ensuring fluid communication with your customers.
• Only applications with complex or exceptional trigger an alert to the operators. In practice, the AI manages up to 90 % of the exchanges in real time, 24h/24 and 7d/7. You keep the hand on the case sensitive ; Zenivia notify you only when human intervention is necessary.

In summary, Zenivia offer a messaging smart ‘ready’ in a few minutes, while respecting the identity of your concierge. Its web interface/mobile allows you to follow conversations everywhere, while the functions of security and compliance (RGPD) to protect customer data.