How to automate their tasks quickly concierge ?

The tasks that you are wasting time

The management of the messages is often the first gulf times : before, during and after the stay, the same questions are asked (access, Wi-Fi, parking, equipment, tips). Then come the logistics of arrivals and departures and to transmit the codes, adapt to a late check-in, coordinate the household. The travelers also expect local recommendations customized, that is rewritten too often. Finally, the update of the information practices and ads across multiple platforms can quickly become time-consuming and error-prone.

Automate without dehumanizing

Messaging smart supports the majority of the requests recurring 24/7, with instant answers and contextualized. A PMS (Property Management System) for centralized reservations, triggers the e-mails useful (confirmation, access, callback departure), creates tasks, housekeeping/maintenance, and avoids you having to enter it again. Coupled with a channel manager, your calendars and rates will automatically synchronize on Airbnb, Booking, Abritel, finished double-bookings and the manual updates.

The result, you save hours each week, while providing a experience smoother and more consistent.

Implement automation… quickly

Start by mapping the points of contact of the stay : confirmation, J-3, J-1, D-day, on the eve of departure, J+1. Keep messages short, multilingual and reusable, which include dynamic variables (name, dates, codes, links). Connect your PMS and your channels to automatically trigger the sending at the right time. Keep the hand on the case-sensitive mode ‘semi-auto’ in which you post some shipments in one click preserves the human touch when it is necessary.

Zenivia, the accelerator dedicated to conciergeries

Zenivia is a messaging IA designed for short-term hire. It centralizes Airbnb, Booking, WhatsApp, e-mail, and responds instantly, 24/7, in the language of traveller, by respecting the tone of your voice. The key messages of your course (access, codes, QR Wi-Fi, digital guide, reminder, check-out, thank you + request for advisory opinion) are sent automatically, while the complex situations are reported. The integration with the PMS in a few minutes ; you can switch to automatic or validate on a case-by-case basis. Actually, you can process more quickly, with less effort, and your teams focus on the reception at high value.

Conclusion

Quickly automate, it is standardize what repeats itself, connect your tools and delegate to the first response to an AI to be reliable. You save time, reduce the friction and raise the perceived quality. With Zenivia, you put this logic in the work today, without changing your workflow.