The Blog

In the holiday rental sector, the conciergeries managing multiple properties on platforms such as Airbnb, are facing a challenge, centralized effectively all bookings and communications. This is the channel manager Airbnb, a powerful tool to automate and increase the reliability of the multichannel management of rentals short-term. This article clearly explains to you what is […]

Manage a concierge holiday rentals (Airbnb, lodging, etc) is a complex task that requires discipline and organization. In the Face of the multiplication of the reservation platforms, communications travelers and maintenance tasks, the use of a software for rental management has become almost indispensable. This type of professional tool helps to automate many of the […]

Manage a concierge, short-term rental time consuming with the messages passengers, check-in/check-out, unexpected, local recommendations, updates, info… quickly Automate the repeating enables you to increase efficiency, improve the responsiveness and maintain the quality of service. The tasks that you are wasting time The management of the messages is often the first gulf times : before, […]

Well inform a traveller, is to reduce the friction even before they appear. Short-term rental, passenger information must accompany the course prior to the arrival (to prepare and reassure), during the stay (guide without invading it), and then after the departure (fencing, and capitalize). When this thread of info is clear, coherent, and sent at […]

In a concierge, reservation is at the heart of the reactor : it is she who supplies the schedules, triggers the operations and conditions of the customer experience. Well mastered, this flow reduces errors, increases the rate of occupation and frees up time for teams. Synchronize calendars, and eliminate the overbooking As soon as a […]

In 2025, the Internet connection is part of the decisive criteria of reservation : more than 95% of travelers consider it essential, and 81%, avoid simply a dwelling that don’t offer them. On platforms like Airbnb and Booking, the filter ‘Wi-Fi’ is almost always enabled. In practical terms, a network is fast and stable enhances […]

The automatic message is a system that sends programmed predefined messages to travellers (SMS, e-mail or via apps) at each stage of their stay. It allows you to centralize and automate the communication with clients, without a human having to respond to each request manually. The conciergeries specialized, short-term rental (conciergeries Airbnb, VRBO, etc) use […]

In the area of the short-term rental, the conciergeries need to manage each day dozens of messages of travellers : practice questions, information requests or reservations. This burden of constant communication weighs heavily on the teams. Without appropriate tools, the manager finds herself in a mental overload, juggling multiple platforms (Airbnb, Booking, WhatsApp…) and to […]

Hostaway is a SaaS platform all-in-one, born in 2015, aimed at professionals of the short-term rental It combines a PMS (Property Management System), a channel manager and a CRM communication. Specifically, you can manage all your ads (Airbnb, Booking.com, etc), your schedule and your finances from a single interface. For example, Hostaway provides a centralized […]

Manage a short-term rental can quickly become time-consuming and complex for a property owner. Between the drafting of ads perform well, taking charge of the bookings, the home of passengers at the check-in and check-out, the organization of a household irreproachable between each stay, not to mention the relentless demands of the tenants, the days […]

The management of arrivals and departures is a major issue in short-term rentals. The home of the traveller ‘check-in’ in and out ‘check-out’ can be done in two ways, face-to-face (physical host) or standalone (home digital). Each of these approaches has its advantages and disadvantages, which depend on the type of housing, the profile of […]

The delivery of keys is a crucial moment in the short-term rental, it is the initial point of contact between the traveler and accommodation. However, this time can quickly become a source of frustration. For example, a traveller arriving in front of the door with no one to provide him with the key should often […]

In the short-term rental, the performance of a concierge is based on a precise orchestration , ads-to-date, synchronized calendars, rates, consistent messaging and responsive. Superhote is a PMS and channel manager appreciated to centralize the distribution and operational management. However, as the portfolio grows and the volume of messages explodes, a PMS alone is no […]

In a concierge short-term rental, the customer relationship is not limited to messages on Airbnb. It starts with the first contact, continues during the stay and persists after the departure, while going through a number of channels (OTAs, email, WhatsApp, phone). A Customer Relationship Management (CRM) designed for LCD brings together these interactions in the […]

The short-term rental has exploded in recent years and is highly professionalized. In the Face of the growing complexity of the business, more and more owners delegate the management of the property managers (conciergeries) capable of orchestrating the entire life cycle of a stay. Their mission goes beyond the mere delivery of the keys : […]

Beds24 is a PMS and channel manager recognized in the universe of the rental for its functional power and its pricing affordable. Originally thought for the owners, conciergeries and small hotels, it centralizes the bulk of operations : tight synchronization of calendars between OTAs, managing rates and inventory, track bookings, e-mail travellers and automations. In […]

The conciergeries LCD rely on PMS (Property Management System) to centralise their activity : synchronize channels, to avoid double-bookings, centralize the e-mail, automate tasks, track performance, and connect to third-party tools (payment, pricing dynamics, locks, connected, accounting, etc.). Choosing the PMS is to win the time daily, avoid costly mistakes, and lay a solid foundation […]

Manage a concierge short-term rental, it is to juggle continuously. The files will be linked together, the arrivals and departures intersect, travellers are asking questions at any time, the unexpected arise at the worst time, and we spend too much time to copy and paste information that should be sent automatically. In this context, the […]

A single notice may change everything on Airbnb. The majority of travellers reads the reviews before booking, and your reputation is often played in a few lines. For a concierge service, these returns are a barometer of quality and a conversion engine. Positive feedback reinforces the credibility and stimulate demand ; negative returns poorly managed […]

Start a concierge short-term rental is a great opportunity : the application progresses, the owners are looking for reliable partners and travelers expect an experience impeccable. This guide accompanies you, step by step : study of the market, legal status, formalities, legal framework, offers of services, differentiation, and tools to operate with efficiency — including […]

As a manager, concierge, your mission goes well beyond the delivery of keys and the organization of the household : it is to provide a memorable experience, from the first message to the final notice. In a very competitive market, the customer experience becomes a decisive advantage. Travelers filled leaves of the opinion of 5 […]

You manage a concierge short-term rental and juggle with listings on Airbnb, Booking.com, Abritel, and other platforms ? You are not alone in France, a concierge manages, on average, between 30 and 50 dwellings and close to 300 000 to 400 000 ads Airbnb in the country are administered by companies concierge To effectively manage all these […]

More conciergeries and owners of furnished tourist looking for a free software to simplify the management of their rentals. This is logical : multiply platforms (Airbnb, Booking.com, Abritel…), to avoid double-bookings, respond to travelling in a continuous coordinate households, track billing,… it all quickly becomes time-consuming and error-prone. In 2025, several solutions consist of entry […]

The concierge has established itself as an essential pillar of the short-term rental in France. The rise of platforms such as Airbnb, Abritel/Vrbo and Booking, combined with the increasing expectations of travellers, has profoundly transformed the profession. Once crafts and centered on the home, it has become more technical, more data-driven, and oriented towards the […]

The concierge has become a key player in the sector of short-term rentals. It releases the owners of the operational constraints, improving the passenger experience and allows agencies to grow without sacrificing quality. With the rise of platforms such as Airbnb, Booking or Abritel/Vrbo, this is the job is professionalized and digitized at high speed. […]

You wonder if it is better to publish your ad on Airbnb or Booking.com ? The question is a legitimate one. These two giants of the seasonal rental dominate the market, but they do not work in the same way, don’t attract the same traveller, and do not generate the same results for the hosts. […]

The short-term rental of an apartment attracts more and more guests and conciergeries. It combines a profitability potentially superior, to a great flexibility of use and a public passenger varied. But between the local regulations, the daily management and the communication channel, the activity can quickly become time-consuming if it is not properly equipped. This […]