Superhote : make the most of a PMS in concierge thanks to the AI of Zenivia

Superhote at the heart of daily operations

Superhote facilitates the management of the multi-platforms. Calendars to sync, the availability remain consistent and bookings are joined in a unified view. The update rate becomes more reliable and reduces the duplication, as well as manual errors. For a concierge service, this means less friction in the operation and control on offer.

However, the distribution is not everything. Travelers expect immediate responses at any time, in their language, on the channel of their choice. This promise is hard to keep up only with the native functions of a PMS, especially in high season. The risk is known : response time delays, incomplete information, loss of history between Airbnb, Booking, WhatsApp and e-mail. The quality of experience and opinion suffers.

Zenivia + Superhote : a duo that elevates the relationship travellers

Zenivia connects to your ecosystem for resume and automate the messaging without disrupting your routine. Exchanges from Airbnb, Booking, e-mail and WhatsApp come together in a unified inbox. The AI responds continuously to the requests that are recurrent, while respecting the tone of your voice and your internal instructions. You keep the hand at any time ? validation before sending if necessary, recovery manual on case-sensitive, full service history for the follow-up team.

The major interest lies in the complementarity, Superhote secures the distribution and the given booking Zenivia customizes the conversation and absorbs the spikes in volume. You retain steering clear of the operations while delivering quick responses and consistent, including at night and on the weekends. The teams are refocusing on the essentials, actual incidents, satisfaction on the spot, the relationship with owners.

Use cases common with Superhote and Zenivia

The check-in and check-out are treated without effort : sending instructions at the right time, automatic recall if the traveler has not confirmed his reading, adaptation to the profile of the stay. The recurring questions are answered immediately : Wi-Fi, parking, recycling rules, equipment. In multilingual, the AI detects the language and respond in a natural way. In the event of unexpected or late arrival, extension request, reporting household, the message is routed to the right person with the useful context. The local recommendations are gaining relevance thanks to models enriched by your knowledge of the field.

Simple deployment and clear governance

Commissioning takes place in stages in brief : connecting to your channels, import sheets accommodation, setting the tone and scenarios, testing on a perimeter reduced and enlargement. You retain access rights tailored to the roles, manager, agent, service provider. Activity logs provide traceability and simplifies the follow-up quality. Good practices RGPD apply continuous, data minimized, access controlled, conservation reasoned.

Measure the value created

Three indicators describe the contribution of tandem Superhote and Zenivia , the rate of automation of the messages, the average response time and the perceived satisfaction in your trade, and notices. These metrics are added gains concrete operational : fewer trips, fewer errors, more peace of mind for your team and your passengers.