Beds24 : all-in-one for conciergeries short-term rental

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One of the great strengths of Beds24, this is his channel manager multi-platform. The connections API/XML with the main channels (Airbnb, Booking.com, Vrbo/Abritel, Expedia, etc) can align in near real-time schedules and fares, limiting drastically the risk of double-bookings. The PMS provides a calendar center, and a dashboard that collect reservations, contact details, clients, payments, and member of the household, so that each new booking automatically blocks the dates elsewhere, and that the teams have reliable information.

Another brick structure : direct booking. Beds24 includes an online booking engine is customizable and commission-free that you can embed into your site (widgets, plugin, WordPress) to capture an increasing share of direct sales. Travelers should consult the availability in real time, pay on a secure page with the colors of your brand, and receive confirmations automatically, you can protect your margins, while controlling the customer experience end-to-end.

Productivity, automation system is a real time saver. Templates of email, triggers, conditional, shipments scheduled notifications to teams of household, requests for payment and security, tariff adjustments according to seasonality or occupancy rate : the tool covers the essential recurring patterns. Add to this a wide-open to third-party services (PriceLabs, Wheelhouse, Stripe, locks, connected, accounting tools…), and a REST API to create your own integrations : Beds24 is easily inserted into an ecosystem of business-to-measure.

Finally, reports and analyses to help you fly. Follow occupancy rates, income per period, a mix of channels, performance of the direct-booking, taxes, and fees, and then can export your data for accounting or reporting owner. The goal is simple : transform your operations-informed decisions, without spreadsheets movies or ressaisies.

Rates : the logic of ‘a la carte’ that adapts to your size

Beds24 applies a monthly subscription model flexible and non-binding. You start at a base rate attractive, then you only add what you need : connections of channels invoiced to the unit, additional users, SMS, automatic, options white label, etc .. No commission charged on bookings : the costs of OTAs remain what they are, but Beds24 does not tax your sales.

Result : a small portfolio can start with a modest budget, and a concierge desk more consistent only pay for the modules actually used, without the ‘packs’ imposed. This granularity asked to do a small simulation at the start, but it often translates into a total cost very competitive year, and especially if the direct booking progresses.

Strong Points for the conciergeries

Beds24 brings together in a single interface to a channel manager to be robust, a PMS and complete a booking engine directly, which simplifies the process and reduces the risk of error. Its quality-price ratio among the best on the market, especially for structures that wish to limit fixed costs and avoid the models to the commission. Her flexibility is a true differentiator : you personalize messages, invoices, pricing rules, forms, booking, and you expand the capabilities via an extensive gallery of integrations or custom developments. The tool manages the multi-properties, and access to differentiated (owners, teams, service providers), which makes it naturally scalable as your fleet grows.

Limits to know

This wealth is paid by a jack-in-hand with more technical. The interface is dense and fairly ‘utility’ compared to solutions that are more recent ; the initial configuration (properties, mapping OTA, rates, triggers) request method and patience. The management environment and the media are mainly in English/German : nothing insurmountable, but it is a point of attention for the teams strictly speaking. Finally, the model ‘ a la carte ‘, advantageous, may be less readable in the beginning ; a short phase estimation and testing (ideally on the free trial) throws quickly ambiguity.

Who is it the right choice ?

Beds24 is particularly suitable for conciergeries and owner warned that want a strong operational control, a lot of automation and cost-optimized software. If you manage multiple channels, want to push the direct-booking, and enjoy the customization, you can take full advantage of the platform. Conversely, if you are looking for a solution ultra ‘plug-and-play’ interface with 100 % French-speaking, and phone hotline immediately, you may prefer a simpler tool, at the cost of flexibility slightest. In all cases, the free trial, and a driver configuration on some of the properties allow you to quickly validate the suitability to your process.

And with Zenivia ?

Zenivia full Beds24 by automating the e-mail travellers 24/7 with an AI designed for short-term rentals : instant answers, information management-of-stay, coordination household and reduction of mental workload. By combining Beds24 for the operational management and Zenivia for communication, you create a chain fluid end-to-end, from the booking to the final notice, while taking over for hours every week.