Notice Airbnb : how to make a lever reservations

Why feedback matters as much

The opinions influence both the decision of travelers and the visibility of your ads. A proven record of high notes sends a signal of confidence and can improve the ranking in results. Conversely, some feedback warm enough to cause him to hesitate, and reduce the algorithm. Treat the customer experience as an asset, it is to protect your future earnings.

Public, private, star : be sure to read the feedback

Airbnb offers public notices visible on the page, the private messages sent only to the host and an overall score from 1 to 5 stars, supplemented with under-notes (cleanliness, communication, location, etc). The average is displayed after a few notices and conditions of badges as a Superhost. Each point : take care as much as the experience that the way to respond.

Get more positive reviews

All share an experience without friction. Answer quickly from the first contact to build trust, simplify the finish with clear instructions, deliver a home spotless and functional, add a touch of local attention. After the start, thank them and ask them politely to leave a return. A brief message, personal, and sincere is often sufficient to trigger a notice enthusiastic.

Manage a negative feedback without losing the hand

A critical review is never a foregone conclusion. Respond quickly and calmly. Thank for the report acknowledge the point and explain what you have corrected. Stay factual, avoid confrontation and turn the criticism into a plan of action (procedure household strengthened, improved Wi-Fi, check-in, clarified, etc). Travellers reading your answers : your professionalism can make you forget the incident. If a review violates the rules (abusive, defamatory, please report them via the platform.

How Zenivia can help you indirectly

The perceived quality is highly dependent on the reactivity and clarity of the trade. A mail smart as Zenivia instantly respond 24/7 to recurrent questions, in multiple languages and in your brand. The key information (access, rules, codes, welcome booklet) leave at the right time, without forgetting. Less waiting, fewer errors, greater peace of mind : everything that promotes naturally the comments 5★.

Conclusion

The reviews are not a score, evidence of social selling for you. Offer an experience fluid, communicate with tact, learn from each back and hit you on the automation where it brings consistency. In this game, the travelers become your best ambassadors and ads, to magnets to bookings.